- Respond promptly and professionally to customer inquiries via various channels such as phone, email, chat, or social media.
- Understand customer needs, concerns, and problems and provide accurate information and solutions in a timely manner.
- Guide customers through step-by-step instructions and escalate complex issues to the appropriate team when necessary.
- Maintain a comprehensive knowledge base of company products, services, policies, and procedures to assist customers effectively.
- Document customer interactions, including the nature of the inquiry or issue, actions taken, and resolutions provided, in a detailed and organized manner.
- Collaborate with cross-functional teams such as sales, product development, and technical support to ensure seamless customer experiences.
- Stay up to date with industry trends and advancements in technology to continuously improve technical skills and knowledge.
- Provide proactive support by identifying opportunities to enhance the customer experience, such as suggesting improvements to product documentation or identifying common customer pain points.
Customer Support Executive
As a customer success executive, you will be responsible for providing exceptional support to our customers, addressing their inquiries, resolving issues, and ensuring their overall satisfaction. The ideal candidate should possess excellent communication skills, empathy, problem-solving abilities, and a strong commitment to delivering high-quality customer service.
1 to 5 years
Any bachelor’s degree
- Proven experience in a customer support role, preferably in a fast-paced environment.
- Excellent verbal and written communication skills, with the ability to convey information clearly, concisely, and in a friendly manner.
- Strong problem-solving and analytical skills, with the ability to think on your feet and make quick decisions.
- Empathy, patience, and the ability to remain calm and professional in challenging situations.
- Proficiency in using customer support software, CRM systems, and other relevant tools.
- Ability to multitask, prioritize, and manage time effectively to meet customer needs and response time targets.
- Positive attitude, willingness to learn, and adaptability to change.
- Team player with excellent interpersonal skills and the ability to work collaboratively with colleagues from diverse backgrounds.
- Knowledge of the industry or product/service being supported is a plus.
- Should have worked as a customer support in product companies.
- Flexibility to work on night shifts, including weekends, based on customer support requirements.
- Male candidates are preferred.
- Candidates should be located within a 5 km radius of Guindy.